Vestlusõhtu proffidega: Luksuskülalislahkusäri kontseptsioonid – Bob Puccini ja Heleri Rande

12. september 2017
16:00 - 18:00
Radisson Blu Sky Hotel (Rävala pst 3, Tallinn)

16:00 - 16:30 Registreerumine ja tervituskohv
16:30 - 18:00 Vestlusõhtu (Külaliseks Bob Puccini, keda intervjueerib Heleri Rande) 
Vestlusõhtu toimub inglise keeles.

It all starts with a great concept. But where do concepts come from? What are the tools one could use to enhance the guest experience from a service, design and management standpoint? How do you make your concept work for the luxury segment? These are some of the questions that a seasoned hotel specialist Bob Puccini will help answer in a relaxed and open discussion that will be moderated by Heleri Rande.

The aim is to be able to acquire a specialist knowledge and understanding of the subtleties that differentiate various businesses and services in the luxury hospitality sector and those elements that are relevant for managing these businesses in the global economy today. Any and all questions that the audience has will be answered in a welcoming setting. We will also look at some local examples and try to apply the techniques that have made Mr. Puccini's practice highly successful over the last forty years.

About the speaker

Bob Puccini knows how to deliver successful concepts in the luxury segment. Companies such as Kempinski, Marriott, Fairmont, Kimpton Hotels & Restaurants, Ritz Carlton, and Strategic Hotels and Resorts come to Bob because they know he understands the business from every perspective. His unsurpassed ability to survey a market, appreciate a client’s goals and translate his perceptions into a winning concept has earned Bob a stellar reputation and many longtime clients. He’s been closely associated with Kimpton Hotel and Restaurants since 1989. Before founding Puccini Group in 1999, he served as Senior Vice President. Today, he continues the relationship as a consultant. In 2005, Bob Puccini was inducted into the World Travel and Tourism Council and is a member of Foodservice Consultants Society International and the International Society of Hospitality Consultants.

About the moderator

Originally from Estonia, Heleri has lived in seven countries, travelled widely, and dined at hundreds of restaurants around the world. She holds a Bachelor’s Degree from New York University in Economics and Business and an executive MBA in Hospitality Administration from École hôtelière de Lausanne (EHL) in Switzerland. For two years after graduation Heleri was a Director of Business Development for Europe, Middle East, and Africa at Puccini Group. Based in the firm’s London office, Heleri spearheaded Puccini Group’s growth within the region, identified opportunities for clients and connected them with the Puccini Group studios’ resources to produce optimal solutions.

A frequent speaker and moderator at conferences, Heleri is well-versed in multiple languages and possesses deep knowledge of global F&B trends. She has contributed articles to industry publications such as Boutique Hotel News, and HotelNewsNow. Heleri serves as an advisory board member for Global Restaurant Investment Forum and the Boutique & Lifestyle Hotel Summit. She is one of the founders of the Hyatt Student Prize Alumni and holds a seat on EHL’s United Kingdom Alumni Chapter Committee.


35 eurot + KM 
25 eurot + KM (Hospitality Insiders Club liikmesettevõtetele)

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